Returns & Exchanges
DO YOU TAKE RETURNS AND EXCHANGES?
Sure We Do! Please read our returns policy below! If you meet the criteria below, you can simply return your item(s).
Please note that all returns must be approved by our support team prior to being sent.
Requests for returns or exchanges must be made within 5 days of receiving your order. Swimming suits and Underwear cannot be exchanged for matters of hygiene.
Please read our Shipping Policy to check the shipping times for your country and kindly wait the full time indicated before requesting a refund.
A change in size
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct size.
You received the wrong item
Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please send a photo of the incorrect item received to email@example.com and a member of our team will follow it up for you.
You received a damaged / faulty item
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw / give it away. The only thing we need you to do is send us an email at firstname.lastname@example.org stating your order number and include at least one photo and one video clearly displaying the damaged good. If we can see on the photo(s) and video(s) that it is damaged, we will send you a new item 100% free of charge ASAP.
If you meet any of the above criteria please shoot us an email at email@example.com
Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
NOTE: MadStreet does not provide Prepaid Returns Shipping Labels. Returns Shipping for exchanges is at the customer’s expense.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:
- You want a refund/return because you "changed your mind". We produce on demand and therefore we cannot accept returns with that inquiry.
- Your request is not firstly reviewed and approved by our team, prior to you sending your product back. Items returned without prior approval will be shipped back to the customer.
- The item(s) have been worn or washed.
- The item(s) have been altered in any way.
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
- The item(s) do not have the original tags on them.
- The item(s) were a Final Sale item.
Any further questions about our Returns Policy?
Please send us an email at firstname.lastname@example.org and we will help you to the best of our abilities!